Refund and Return Policy
At High-End Smartphones, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your handbag, we offer a hassle-free return and refund process. Please read our policy below to understand how to proceed with returns or refunds.
1. Returns
If you wish to return an item, you must do so within 30 days of receiving your purchase. Items must be returned in their original condition, unused, and with all original packaging and tags attached.
To initiate a return, please follow these steps:
- Contact our customer service team at contact@highendsmartphones.com to request a return authorization.
- Once approved, ship the item back to the address provided by our customer service team.
- Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.
2. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Please note:
- Original shipping fees are non-refundable.
- Items returned in a condition that is not suitable for resale (e.g., used or damaged) may not be eligible for a full refund.
3. Exchanges
If you wish to exchange an item for a different color, size, or style, please contact us at contact@highendsmartphones.com. Exchanges are processed as returns, meaning you will need to return the original item and place a new order for the desired item. We will process your refund as outlined in the refund section.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Final sale or clearance items
- Items marked as non-returnable during the purchase process
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at contact@highendsmartphones.com within 48 hours of receiving the item. We will provide instructions for returning the damaged or defective item at no cost to you and offer a full refund or replacement.
6. Contact Us
For any questions or concerns about our Refund and Return Policy, feel free to contact us:
- Hotline: (810) 327-0185
- Address: 8285 Kimball Dr, Fort Gratiot, Michigan (MI), 48059
- Email: contact@highendsmartphones.com
We are committed to ensuring you have a positive shopping experience with High-End Smartphones.